Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our return policy carefully before requesting a return.

60-day Free Trial Unconditional Money Back Guarantee

Try your new AquaCare® free for 60 days. If you don't absolutely love it, return it for a full refund within 60 days of receipt.

90-day New Unused Product Returns (Money Back Guarantee)

Any new, unused AquaCare® product purchased on this site can be returned for a full refund within 90 days of its purchase.

How to Request a Return
To initiate a return, please contact our support team with your order number and reason for return. If your return is approved, we will provide return instructions and the return address. Do not send items back without authorization, as they may not be accepted.

Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within a reasonable processing time. Original shipping charges are not refundable.

Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Non-Returnable Items
Certain items may be marked as final sale or non-returnable. These items cannot be returned or refunded.

Contact
For any questions about returns, please contact our customer support team.